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PagerDuty, Inc.: Business Overview, Financials & Competitive Analysis

PagerDuty is a digital operations management platform that manages urgent and mission-critical work for a modern, digital business. Its PagerDuty Operations Cloud combines artificial intelligence (AI) operations (AIOp...

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4/ 10Mixed

Cyborg Score thesis

Solid profitability and AI-driven platform have potential, but valuation and analyst sentiment downgrades raise concerns about...

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Industry Digital Operations Management / AIOps / Incident Response Management / Enterprise Software
4 named competitors
4 recent developments
11 analyst dimensions
Synthesized from analyst-debate stress-testing across 11 dimensions and hundreds of data points. Methodology →
Cyborg Score recalibrated: September 21, 2026
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PagerDuty, Inc. Overview

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PagerDuty is a digital operations management platform that manages urgent and mission-critical work for a modern, digital business. Its PagerDuty Operations Cloud combines artificial intelligence (AI) operations (AIOps), automation, customer service operations, and incident management with a generative AI assistant to create a flexible, resilient, and scalable platform.

Strategic Profile

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The company serves various industries, including software and technology, telecommunications, retail, travel and hospitality, media and entertainment, and financial services. PagerDuty reported third quarter fiscal 2026 results with revenue of $124.5M (up 4.7% YoY) and achieved its second consecutive quarter of GAAP profitability with operating income of $8.1M.

Competitive Landscape

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PagerDuty competes in the digital operations management and incident response space against platforms like Opsgenie (Atlassian), BigPanda, Splunk, and New Relic. The company differentiates through AI-driven AIOps capabilities and generative AI assistants. Major tailwinds include enterprise adoption of AI for operations, but faces competition from larger cloud infrastructure providers expanding into operations management.

Industry Context

PagerDuty, Inc. operates in Digital Operations Management / AIOps / Incident Response Management / Enterprise Software.

Key facts

Founded: 2009 · Headquarters: San Francisco, United States · Revenue: $124.5M (Q3 FY2026) · Market cap: $0.64-0.66B

What the analysts stress-tested

The top findings that survived the multi-agent debate for PagerDuty, Inc..

  • Q3 FY2026 revenue growth of 4.7% YoY to $124.5M reflects slower deceleration in growth trajectory.
  • Dollar-based net retention rate stands at 100%, indicating healthy customer retention and potential for expansion within existing customer base.
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Recent developments

Material events tracked by the AskCyborg corpus.

  • February 2026Scott Aronson appointed to Board of Directors
  • January 2026Chris Ferro joined as Chief Legal Officer
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Named competitors

Pulled from the analyst-debate framework. Click any competitor to see their Cyborg Score.

OpsgenieIncident response and on-call management→BigPandaEvent and incident correlation platform→SplunkData analytics and observability platform→DatadogMonitoring and observability platform→

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Industry context

PagerDuty, Inc. operates in Digital Operations Management / AIOps / Incident Response Management / Enterprise Software. See how the rest of the sector scores on the Cyborg framework.

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Frequently asked questions

What does PagerDuty, Inc. do?+
PagerDuty is a digital operations management platform that manages urgent and mission-critical work for a modern, digital business. Its PagerDuty Operations Cloud combines artificial intelligence (AI) operations (AIOp...
What is PagerDuty, Inc.'s Cyborg Score?+
PagerDuty, Inc. has a Cyborg Score of 4/10 (Mixed). The score synthesizes business model, financials, leadership, competitive position, technology, marketing, and ESG dimensions across hundreds of data points.
Who are PagerDuty, Inc.'s main competitors?+
Named competitors include Opsgenie, BigPanda, Splunk, Datadog. The full competitive landscape is in the AskCyborg report.
How can I get the full PagerDuty, Inc. research report?+
Get the report plus analyst-debate audio at askcyborg.com -- no credit card required for preview access. Pro adds saved-company audio playlists and monitoring.
How current is the PagerDuty, Inc. research?+
The Cyborg Score is recalibrated weekly. Recent developments are tracked continuously and surfaced in every report.

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More Digital Operations Management research

Companies in the same sector and named competitors, ranked by Cyborg Score.

8Datadog, Inc.