Teleperformance SE Overview
Pro stress-test →Teleperformance is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care. The company provides outsourced customer experience management services, such as customer care solutions, technical support, customer acquisition services, digital solutions, analytics, visa application management, debt collection services, interpreting and translation services, and back-office services. The clients range over various industries, from telecoms and technology firms to the public and retail sectors.
Strategic Profile
Pro stress-test →TP unveiled 'Future Forward,' its new strategic plan to become a next-generation, AI-enabled company, encompassing fusing cutting-edge technology with human expertise to expand growth and deliver long-term value. The company employs 446,052 people and operates in Core Services and Specialized Services segments. In January 2024, Teleperformance completed the acquisition of Majorel for 3 billion euros, leading to the launch of Teleperformance's digital consulting arm, TP Infinity.
Competitive Landscape
Pro stress-test →Teleperformance is the world's largest call center operator. Key competitors in the BPO/CX outsourcing space include TaskUs, Alorica, TTEC, and Concentrix. The company differentiates through geographic scale (operating in close to 100 countries), AI integration, and a diverse service portfolio spanning front-office customer care to back-office transformation services.
Industry Context
Teleperformance SE operates in Business Process Outsourcing (BPO) / Digital Business Services.
Key facts
Founded: 1978 · Headquarters: Paris, France · Employees: 446,052 · Revenue: $11.2B · Market cap: $3.49B