Freshworks Inc. Overview
Pro stress-test →Freshworks provides AI-powered software-as-a-service solutions that help companies manage customer service, IT support, sales, and marketing functions. The company achieved total revenue of $838.8 million in fiscal year 2025, marking a 16% year-over-year increase. Freshworks serves small, medium, and enterprise customers globally across diverse industries including technology, retail, financial services, and healthcare.
Strategic Profile
Pro stress-test →Annual recurring revenue ended at $907M, up 18% year-over-year, with the Employee Experience (EX) business at $510M ARR (26% growth) and Customer Experience (CX) at $395M ARR (9% growth). Freddy AI has over 8,000 paying customers and $25 million in ARR, positioning AI as a significant growth lever. The company recently shifted into profitability, with a net income of $183.7 million, reflecting operational efficiency and market resonance.
Competitive Landscape
Pro stress-test →Freshworks offers comprehensive CX solutions including Freshdesk, Freshchat, Freshsales, and Freshmarketer, alongside EX solutions like Freshservice and Device42. The company competes in a crowded market against players like Salesforce (CRM), ServiceNow (ITSM), and Zendesk (customer support) but targets SMB/mid-market with lower complexity and faster deployment. AI capabilities across its platform are becoming a differentiator as agentic features mature.
Industry Context
Freshworks Inc. operates in Cloud-based SaaS (Customer Engagement, IT Service Management, CRM, Marketing Automation).
Key facts
Founded: 2010 · Headquarters: San Mateo, California · Revenue: $838.8B (FY2025)