eClerx Services Limited Overview
Pro stress-test →eClerx Services Limited is an India-based specialist services firm providing business process management, automation and analytics services to various sectors including financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure and technology companies. The company offers services such as digital marketing services, creative and content production, data and analytics, finance and accounting, customer experience transformation, financial crime compliance, and technology services.
Strategic Profile
Pro stress-test →The company operates through three main divisions: eClerx Customer Operations (operations support, technology solutions, data analytics & reporting, customer experience), eClerx Digital (data management, analytics & insights, digital marketing operations, creative services), and eClerx Markets (derivative trade support, cash securities operations, regulatory compliance & data). The company has operations across Asia Pacific, the Americas, and Europe, Middle East and Africa.
Competitive Landscape
Pro stress-test →Key competitors include Firstsource Solutions, Mphasis, FTI Consulting, L.E.K. Consulting, and Deloitte France. eClerx competes in the crowded BPM and IT services segment where differentiation hinges on domain expertise, automation capabilities, and client stickiness rather than scale.
Industry Context
eClerx Services Limited operates in Business Process Outsourcing (BPO) & IT Services.
Key facts
Founded: 2000 · Headquarters: Mumbai, India · Employees: 16,630 · Revenue: $429M (TTM) · Market cap: ₹20,681 Cr (~$2.3B)