CallMiner, Inc. Overview
Pro stress-test →CallMiner is a Massachusetts-based customer experience (CX) automation software company that develops software using artificial intelligence to analyze conversations between businesses and their customers. The company processes voice-based phone interactions and text-based digital channels like chat, email, and social media, with organizations using the insights to improve automation, operational efficiency, and agent performance.
Strategic Profile
Pro stress-test →CallMiner positions itself as the global leader in conversation intelligence, delivering a comprehensive platform to analyze omnichannel customer interactions at scale using artificial intelligence and machine learning. In June 2025, the company acquired AI voicebot firm VOCALLS, adding conversational AI and interaction automation capabilities to its platform.
Competitive Landscape
Pro stress-test →CallMiner competes with companies including Deepgram, Verint, Sentient Machines, Voyc, Balto, and others. Observe.ai competes with a platform focused on conversation intelligence in contact centers using AI, with agent assist, interaction analysis, and quality assurance features. Balto specializes in AI-powered real-time guidance for contact centers, optimizing agent performance and enhancing sales conversions.
Industry Context
CallMiner, Inc. operates in Conversation intelligence and CX automation software.
Key facts
Founded: 2002 · Headquarters: Waltham, US · Employees: N/A · Revenue: N/A · Market cap: N/A