8x8, Inc. Overview
Pro stress-test →8x8 is a leading global business communications platform provider that connects people and organizations through seamless communication on an integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS solutions. The platform integrates AI at every level to enable personalized customer journeys, drive operational excellence, and facilitate team collaboration.
Strategic Profile
Pro stress-test →The company is achieving three consecutive quarters of year-over-year service revenue growth with usage-based offerings growing nearly 60% year-over-year and now representing more than 20% of service revenue. 8x8 is experiencing strong momentum in AI adoption with a 70% year-over-year increase in customer contracts for its Intelligent Customer Assistant and a 200% increase in Voice AI interactions, while its 8x8 Engage product achieved triple-digit growth and won Gold at the London Design Awards.
Competitive Landscape
Pro stress-test →8x8 competes in the unified communications and contact center markets against established players including Zoom, Microsoft Teams (with Operator Connect), Cisco Webex, Avaya, and cloud-native competitors like Vonage/Bandwidth. The company differentiates through an integrated platform combining UCaaS, CCaaS, and CPaaS with embedded AI capabilities and a growing usage-based revenue model.
Industry Context
8x8, Inc. operates in Cloud Communications Platform / Unified Communications as a Service (UCaaS) / Contact Center as a Service (CCaaS).
Key facts
Founded: 1987 · Headquarters: Campbell, California, USA · Revenue: $0.7B+