Relatient — Cyborg Score 7/10

Strong
Healthcare IT Services

Strategic Profile

Relatient's flagship platform Dash® connects scheduling, communication, intake, and payments in one coordinated system and integrates with leading EHR and practice management systems to keep appointment workflows aligned across the care journey. The platform uses rules‑based scheduling, automated messaging, and AI‑powered voice automation to streamline appointment workflows and reduce manual effort.

Cyborg Score Rationale

Relatient holds a top KLAS rating in patient engagement and has built a comprehensive platform with AI/voice automation capabilities. The company operates in a high-demand healthcare software market with strong customer retention signals. However, limited public financial data and private status constrain full assessment.

Top Insights

  • Best in KLAS® 2024 for patient self-scheduling & engagement software
  • Dash Voice AI answers about 60% of inbound calls and autonomously handles roughly 40% of them by applying clinical rules and provider preferences
  • Trusted over 10 years in the market with established customer relationships
  • Integrated platform connects appointment scheduling, communication, intake, and payment workflows through single system

Named Competitors

  • Hello Health — Patient engagement and communication platform with secure messaging and appointment scheduling
  • Televox — Patient communication and engagement solution
  • Athenahealth Patient Engagement — Integrated practice management and patient engagement tools

Recent Developments

  • (April 2026) Launched Dash Chat with AI for patient communication with HIPAA-compliant, HITRUST and SOC 2 certification
  • (November 2025) Enhanced Dash platform with expanded rules-based scheduling and agentic voice automation capabilities
  • (2024) Achieved #1 KLAS rating for patient self-scheduling and engagement software

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