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Zoom Communications, Inc.: Business Overview, Financials & Competitive Analysis

Zoom Communications, Inc. scores 7/10 on the AskCyborg Cyborg Score (Strong). Profitable, margin-rich AI-first platform with disciplined growth and strong cash generation, but facing intensifying competition and slowing enterprise migration post-pandemic normalization. With $4.81B revenue, $1.59B earnings, 76.9% gross margin and 41.8% operating margin, Zoom demonstrates profitability and operational strength. However, recent stock volatility and modest guidance growth suggest market.

What is Zoom Communications, Inc.'s industry? Zoom Communications, Inc. (zoom.com) operates in Cloud Communications & Unified Communications Platform (UCP). AskCyborg classifies Zoom Communications, Inc. under Cloud Communications & Unified Communications Platform (UCP) in its company registry.

Zoom Communications, Inc. provides an Artificial Intelligence-first work platform for human connection across global markets. The company changed its name from Zoom Video Communications, Inc. to Zoom Communications, I...

7/ 10Strong

Cyborg Score thesis

Profitable, margin-rich AI-first platform with disciplined growth and strong cash generation, but facing intensifying competition...

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Industry Cloud Communications & Unified Communications Platform (UCP)
4 named competitors
3 recent developments
11 analyst dimensions
Synthesized from analyst-debate stress-testing across 11 dimensions and hundreds of data points. Methodology →
Cyborg Score recalibrated: September 14, 2026
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What's in This Report
Zoom Communications, Inc. OverviewStrategic ProfileCompetitive LandscapeIndustry ContextKey facts
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Zoom Communications, Inc. Overview

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Zoom Communications, Inc. provides an Artificial Intelligence-first work platform for human connection across global markets. The company changed its name from Zoom Video Communications, Inc. to Zoom Communications, Inc. in November 2024, reflecting its evolution beyond video conferencing into an integrated workplace collaboration ecosystem.

Strategic Profile

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The company offers a comprehensive platform including Zoom Meetings with HD video/voice/chat, Zoom Phone cloud system, Team Chat, Zoom Mail & Calendar, Workflow Automation, Docs, Whiteboard, and Clips for content capture. FY26 guidance calls for 2.7% revenue growth at midpoint, continued margin strength, and robust free cash flow, supported by major wins in contact center and Workvivo.

Competitive Landscape

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Zoom competes in the crowded unified communications market against Microsoft Teams (Microsoft), Google Meet (Google), Cisco Webex, RingCentral, and emerging AI-native competitors. Its strength lies in ease-of-use and integrated features, while facing pressure from enterprise bundling (Microsoft 365) and cost-conscious migration to alternative platforms.

Industry Context

Zoom Communications, Inc. operates in Cloud Communications & Unified Communications Platform (UCP).

Key facts

Founded: 2011 · Headquarters: San Jose, California, United States · Employees: 7,440 · Revenue: $4.81B · Market cap: $27.3B

What the analysts stress-tested

The top findings that survived the multi-agent debate for Zoom Communications, Inc..

  • Expanded beyond meetings into employee experience with Workvivo platform, conference room systems (Zoom Rooms), and developer ecosystem
  • Company operates with lean 7.44K employee base as of March 2, 2026, indicating strong operational efficiency
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Recent developments

Material events tracked by the AskCyborg corpus.

  • February 2026Q4 FY26 earnings reported $1.25B revenue with $674.08M net income; introduced AI-focused Zoom Spaces for intelligent office
  • January 2026Analyst upgrades continued; Piper Sandler raised price target from $85 to $91, maintaining Neutral rating
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Named competitors

Pulled from the analyst-debate framework. Click any competitor to see their Cyborg Score.

Microsoft TeamsIntegrated chat, meeting, and collaboration platform bundled with Office 365→Google MeetFree video conferencing integrated with Google Workspace→Cisco WebexEnterprise-focused unified communications platform→RingCentralCloud-based unified communications and contact center solutions→

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Industry context

Zoom Communications, Inc. operates in Cloud Communications & Unified Communications Platform (UCP). See how the rest of the sector scores on the Cyborg framework.

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Frequently asked questions

What does Zoom Communications, Inc. do?+
Zoom Communications, Inc. provides an Artificial Intelligence-first work platform for human connection across global markets. The company changed its name from Zoom Video Communications, Inc. to Zoom Communications, I...
What is Zoom Communications, Inc.'s Cyborg Score?+
Zoom Communications, Inc. has a Cyborg Score of 7/10 (Strong). The score synthesizes business model, financials, leadership, competitive position, technology, marketing, and ESG dimensions across hundreds of data points.
Who are Zoom Communications, Inc.'s main competitors?+
Named competitors include Microsoft Teams, Google Meet, Cisco Webex, RingCentral. The full competitive landscape is in the AskCyborg report.
How can I get the full Zoom Communications, Inc. research report?+
Get the report plus analyst-debate audio at askcyborg.com -- no credit card required for preview access. Pro adds saved-company audio playlists and monitoring.
How current is the Zoom Communications, Inc. research?+
The Cyborg Score is recalibrated weekly. Recent developments are tracked continuously and surfaced in every report.

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More Cloud Communications & Unified Communications Platform (UCP) research

Companies in the same sector and named competitors, ranked by Cyborg Score.

7Zoom Communications, Inc.7RingCentral, Inc.