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ServiceMax, Inc.: Business Overview, Financials & Competitive Analysis

ServiceMax is a developer of a cloud-based field service management platform used by the industrial sector. The company was acquired by Parametric Technology in November 2022, becoming part of the PTC portfolio. The p...

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AskCyborg analysts argue the bull and bear cases for ServiceMax, Inc. across 11 stress-tested dimensions. Listen on your commute -- faster than reading the 30-page report.

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7/ 10Strong

Cyborg Score thesis

Solid field service operations platform with entrenched customer base, now leveraging PTC's enterprise distribution and...

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Industry Enterprise Software
4 named competitors
2 recent developments
11 analyst dimensions
Synthesized from analyst-debate stress-testing across 11 dimensions and hundreds of data points. Methodology →
Cyborg Score recalibrated: October 12, 2026
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ServiceMax, Inc. Overview

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ServiceMax is a developer of a cloud-based field service management platform used by the industrial sector. The company was acquired by Parametric Technology in November 2022, becoming part of the PTC portfolio. The platform serves medical device manufacturing, equipment dealers, industrial equipment, oil & gas and telecommunications sectors with features including work order management, scheduling and dispatch, inventory management, contract management and analytics.

Strategic Profile

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As a PTC subsidiary, ServiceMax provides Asset 360, a Salesforce-native application that adds asset-centric functionality and automation with complete visibility into field assets. The acquisition integrated ServiceMax's field service expertise into PTC's broader enterprise software portfolio, enabling service organizations to shift toward outcome-based business strategies.

Competitive Landscape

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Key competitors include Contextere, IFS, Entytle, Dista, and FieldAware. ServiceMax differentiates through Salesforce integration and asset-centric focus, competing with broader field service management platforms that serve industrial, oil & gas, and equipment-intensive sectors.

Industry Context

ServiceMax, Inc. operates in Enterprise Software.

Key facts

Founded: 2007 · Headquarters: Pleasanton, California, US · Employees: 423 · Revenue: $251.6 million

What the analysts stress-tested

The top findings that survived the multi-agent debate for ServiceMax, Inc..

  • Asset 360 for Salesforce strategy positions ServiceMax as cloud-native, vendor-integrated solution rather than standalone competitor
  • Customer base includes major industrial brands such as Eastman Kodak and Kodak Alaris
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Recent developments

Material events tracked by the AskCyborg corpus.

  • November 2022Acquired by Parametric Technology Corporation
  • 2021Planned public listing on NASDAQ under ticker SMAX via SPAC merger with Pathfinder Acquisition Corp (completed then delisted following PTC acquisition)
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Named competitors

Pulled from the analyst-debate framework. Click any competitor to see their Cyborg Score.

IFSField service and enterprise management platform→Salesforce Field Service CloudCRM-native field service management module→Oracle Field ServiceEnterprise field service operations platform→DistaField service management software→

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Industry context

ServiceMax, Inc. operates in Enterprise Software. See how the rest of the sector scores on the Cyborg framework.

Top companies in Enterprise Software by Cyborg Score

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Frequently asked questions

What does ServiceMax, Inc. do?+
ServiceMax is a developer of a cloud-based field service management platform used by the industrial sector. The company was acquired by Parametric Technology in November 2022, becoming part of the PTC portfolio. The p...
What is ServiceMax, Inc.'s Cyborg Score?+
ServiceMax, Inc. has a Cyborg Score of 7/10 (Strong). The score synthesizes business model, financials, leadership, competitive position, technology, marketing, and ESG dimensions across hundreds of data points.
Who are ServiceMax, Inc.'s main competitors?+
Named competitors include IFS, Salesforce Field Service Cloud, Oracle Field Service, Dista. The full competitive landscape is in the AskCyborg report.
How can I get the full ServiceMax, Inc. research report?+
Get the report plus analyst-debate audio at askcyborg.com -- no credit card required for preview access. Pro adds saved-company audio playlists and monitoring.
How current is the ServiceMax, Inc. research?+
The Cyborg Score is recalibrated weekly. Recent developments are tracked continuously and surfaced in every report.

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