ServiceNow completed its acquisition of Moveworks in December 2025, and the platform is now being directly integrated into ServiceNow's AI portfolio. Moveworks was named a Challenger in 2025 Gartner Magic Quadrant for Artificial Intelligence Applications in IT Service Management. The platform emphasizes end-to-end agentic automation with hundreds of built-in use cases that work right out of the box, with intuitive developer tools purpose-built for the AI era.
Cyborg Score Rationale
With 10% Fortune 500 and 10% Fortune 50 adoption, Moveworks has achieved significant enterprise penetration. The December 2025 ServiceNow acquisition validates the platform's technology while ensuring institutional backing and integration roadmap clarity. However, post-acquisition vendor consolidation presents execution risks as the platform integrates into ServiceNow's broader AI portfolio.
Top Insights
Specialized Assistants for domains like sales, recruiting, and customer success are coming in early 2026, representing expansion beyond IT/HR automation.
The platform achieves autonomous resolution rates exceeding 88% across distributed workforces through a multi-LLM reasoning engine and 100+ enterprise integrations.
Median annual contract value is roughly $130,000 ($15-$45 per employee), with mandatory implementation services adding significant first-year setup costs.
Named a 2025 Gartner Challenger in AI Applications for IT Service Management, competing in a crowded market segment.
Named Competitors
Aisera — AI-powered employee support and ITSM automation platform
Leena AI — Virtual agent and workflow automation for HR and IT
Kore.ai — Conversational AI and workflow automation platform
Boost.ai — Generative AI and workflow automation for enterprise support
ServiceNow AI — Native AI offerings within ServiceNow platform ecosystem
Copilot — General-purpose LLM and enterprise AI platform
Recent Developments
(December 2025) ServiceNow completed acquisition of Moveworks and began direct integration into ServiceNow's AI portfolio
(November 2025) Announced Specialized Assistants, Enterprise Search with agentic RAG, and new web-based AI Assistant interface scheduled for early 2026
(June 2026) Platform integration with ServiceNow ecosystem continues with focus on deep connectivity within ServiceNow systems
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