Business Process Outsourcing (BPO) / Digital Business Services
Strategic Profile
TP unveiled 'Future Forward,' its new strategic plan to become a next-generation, AI-enabled company, encompassing fusing cutting-edge technology with human expertise to expand growth and deliver long-term value. The company employs 446,052 people and operates in Core Services and Specialized Services segments. In January 2024, Teleperformance completed the acquisition of Majorel for 3 billion euros, leading to the launch of Teleperformance's digital consulting arm, TP Infinity.
Cyborg Score Rationale
The company forecasts an adjusted EBITA margin of 14.6% for 2026, exceeding the estimated 14.3%. However, like-for-like sales growth is projected between 0% and +2%, indicating headwinds. The stock tumbled after investor relations day, but some analysts believe the stock has deep value with potential to more than double; AI disruption poses challenges, but the company's hybrid approach and strong client retention position it well for gradual transformation.
Top Insights
TP announced a partnership with Sanas, a provider of software that uses AI to adjust a speaker's accent in real-time, and made an equity investment of approximately $13 million in the company
Teleperformance achieved favorable growth in core services, with a notable like-for-like revenue increase of almost 3%
In 2025, the company is discovered to operate content moderation for Meta in Accra, which faced criticism for poor working conditions, low pay, and mental health effects on moderators
Jorge Amar was appointed CEO, with several new board members joining, including leaders from Qatar, South Africa, and two independent directors
Named Competitors
BPO/Contact Center Services — AI-powered customer experience outsourcing platform
Customer Experience Outsourcing — Integrated customer experience technology and services
Digital Transformation Services — Customer engagement and digital solutions provider
Specialized BPO Services — Customer service and back-office outsourcing
Recent Developments
(March 2026) Deputy CEO Olivier Rigaudy set to step down on March 15, 2026
(June 2025) Launched 'Future Forward' strategic plan with AI orchestration platform (TP.ai FAB) and announced 500+ AI projects
(February 2025) Partnership with Sanas for real-time accent adjustment AI technology with $13M equity investment
(January 2024) Completed €3 billion acquisition of Majorel, creating digital consulting arm TP Infinity
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