WalkMe provides a digital adoption platform that offers personalized guidance and automation to help users navigate and optimize the software application. The top companies using WalkMe are overwhelmingly large enterprises with 10,001+ employees. As a result of the SAP acquisition, WalkMe was delisted from the NASDAQ, transitioning from public to private status (September 2024).
Cyborg Score Rationale
WalkMe is a market-leading Digital Adoption Platform acquired by SAP at a $1.5B valuation (September 2024), commanding enterprise customer loyalty and award recognition. Post-acquisition integration into SAP's BTP strengthens distribution but removes public market liquidity. Strong enterprise traction with major customers (Deloitte, IBM, Shell) and 1,162 employees as of February 2026.
Top Insights
Market leader in Digital Adoption Platform category; recognized by Everest Group's PEAK Matrix as top DAP vendor
SAP acquisition (September 2024) valued at $1.5B; now integrated into SAP Business Technology Platform, expanding distribution reach to SAP's customer base
Strong enterprise customer base including Deloitte, IBM, Shell, Morgan Stanley, and American Express; peaked at 1,097 active domains in November 2024, tripled from 282 in 2022
Expanding AI capabilities: WalkMeX AI copilot in development (announced early 2026); won 'Best AI-powered Workflow Solution' award at 2024 A.I. Awards
Named Competitors
Whatfix — Digital adoption and employee experience platform
Pendo — Digital experience analytics and product engagement platform
Userlane — Cloud-based digital adoption and process guidance platform
Amplitude — Product analytics and engagement intelligence platform
Appian — Low-code automation platform for process transformation
Recent Developments
(April 2026) Published State of Digital Adoption 2026 research revealing widening trust gap between executives and employees on enterprise AI tools
(February 2026) Announced BPX case study using WalkMe's software usage analytics and process intelligence
(April 2025) Strategic partnership with ABeam Consulting to enhance enterprise management services in Southeast Asia
(September 2024) Acquisition by SAP completed; WalkMe delisted from NASDAQ and integrated into SAP Business Technology Platform
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