Its network is 100% its own, running fibre directly into customers' homes and businesses (FTTP). In our 2025 Broadband Awards, it won the title of 'Best Broadband Provider in London'. The genuine differentiator here is symmetrical upload and download speeds across every package. This is rare in UK consumer broadband and makes a noticeable difference for home workers.
Cyborg Score Rationale
Community Fibre commands exceptional customer satisfaction (4.7/5 Trustpilot; 72% satisfaction per Which?), market-leading infrastructure (proprietary full-fibre network reaching 1M+ homes), and clear competitive differentiation through symmetrical speeds. Limited geographic footprint and private status constrain scale, but strong positioning in London justifies a strong operational score.
Top Insights
Community Fibre was founded in 2010 and operating since 2013.
Its current reach is estimated at over 1 million homes, and it has its own 100% full fibre network.
Customer score: 72% (3rd out of 12). Industry-leading Trustpilot rating of 4.7/5 across 74,000+ reviews.
It's known for its competitive prices and the ability to go 'premium', boasting download speeds of up to 5Gbps, which it claims is London's fastest home internet.
Named Competitors
Hyperoptic — Independent full-fibre broadband provider in London and select UK regions
BT Full Fibre — National broadband provider with full-fibre offerings
Virgin Media — Major UK broadband and cable provider
Sky Broadband — National broadband, TV and phone provider
Recent Developments
(May 2026) Community Fibre awarded 'Best Broadband Provider in London' at 2025 Broadband Awards, maintaining top Trustpilot rating of 4.7/5.
(December 2024) Ranked first for 'consistent quality' in Opensignal's Fixed Broadband Experience report.
(2024) Announced social tariff scheme with DWP offering 12 months free full-fibre broadband for individuals receiving government benefits in select London boroughs.
Open the full interactive Community Fibre report
Strategic research, analyst-debate audio, full Cyborg Score breakdown across 11 dimensions, and saved-company audio playlists.